How to avoid deception in a car service and what to do if you are being deceived? Repair at the service station. Revelations of mechanics or how we are deceived in car services How not to be deceived in a car service

Of course, first of all, the cost of service is related to the policy of the owners of technical centers, as well as whether the car service is an official representative of a particular brand. But also with a special trick of car repairmen. So how do they deceive us or try to spin us for large sums in car services. Read the most popular methods of deception at car services.

Forcing unnecessary repairs

The most effective way to increase the check at a car service is to impose unnecessary repairs or unnecessary work on the client. How does this happen?

For example, you come to a technical center with some kind of problem that does not clearly say where the source of the breakdown is. In this case, complex diagnostics are necessary to determine the cause of the problems. As a result, we agree to diagnose the car in the hope that this will help to identify the true cause of the malfunction. But in reality it doesn't turn out that way. Often, after the diagnosis, the master announces to us that more than one problem has been found that needs to be eliminated in the first place, pushing the malfunction with which we turned to the auto repair shop into the background.

As a result, we agree to the repair of that component, the malfunction of which was not even suspected when we went to the technical center. Yes, of course, there are respectable craftsmen who will never deceive you and will not impose unnecessary repairs. But, unfortunately, in most cases the opposite is true.

Arriving at a car service, you, as a rule, give the car for service and wait in a specially designated place for this. After completing the work, you will receive vehicle with confidence that everything is in order. But remember that even an expensive and well-known dealership is not a guarantee that respectable craftsmen work in it, who. How? Very simple. For example, during an oil change, you will pay for a certain amount engine oil and for the work done, but in fact, unscrupulous employees will pretend that they have changed. There are usually two types of cheating:

1. Simulation of an oil change, the purpose of which is to create external signs that work has been carried out. For example, cunning car mechanics can deliberately stain the engine cover with engine oil, as well as attach a special sticker that indicates the date the engine oil was changed. Thus, workers will simply create the appearance of ongoing work. .

2. Partial replacement oils in the engine. For example, dishonest craftsmen will only half drain the old oil from the engine. Next, pour in new oil, partially mixing it with the old one. .

The purpose of this fraud is to "promotion" the client for money, as well as theft of engine oil, which was paid for by the unsuspecting owner of the car.

Fraud on the cost of spare parts

This method of cheating, as a rule, occurs at non-official dealerships. For example, if you arrive with a breakdown, you agree to pay the cost of the original spare part and the cost of the repair. A dishonest master can deceive you by installing a non-original spare part, the cost of which is several times less than the original one.

Also, you can really install the spare part that you paid for, but in fact you will overpay, since dishonest car repair shop workers can deceive you on the cost of components for the car. For example, they can sell you a spare part for twice as much as its cost in online auto parts stores or even more than it costs at a dealer.

Artificial increase in the norm-hour

Usually, . For each type of work at any car service, there is a norm-hour. At many technical centers for the repair and maintenance of vehicles, in order to increase the average check for repairs, the masters artificially increase the time of work. It is noteworthy that even if the master sees that the owner of the car is savvy and familiar with the time limit for replacing a particular part, the client can still be deceived. How? Very simple. In this case, the client may suddenly find out that another breakdown has been found in the machine, which prevents the main work, etc. from being carried out.

In order not to artificially increase the time spent by the car in the auto repair shop, before putting the car in for service, ask the mechanic or craftsman what is the deadline for repairing or servicing the car. In addition, never hesitate to ask in advance how much this or that work will cost and how much the necessary spare part will cost.

Outcome

Of course, within the framework of this article, we cannot tell you about all the ways of cheating in technical centers during repairs or Maintenance cars. Naturally, there are a huge number of ways how we can be deceived at a car service when repairing a car. Despite the fact that it is impossible to know all the methods by which we are deceived in auto repair shops, each of us is able to protect ourselves from fraud. To do this, you need to be vigilant, not trust the words and check after maintenance or repair everything that was done at the car service.

Deception in car repair is an eternal topic. Without a person who does not understand the car, but comes to repair, life is bad. This is used by unscrupulous workers of some car services. We collected typical stories of car owners about how they were deceived at the service station, and asked Andrey Danyuk, an expert and teacher at the EPIO School, where specialists for service stations are trained, to comment. We tell you what not to do.

Pavel was predicted to repair the Audi suspension for 2,000 rubles. cost

Pavel went to the service station when he felt that the steering wheel in his car was pulling to the side. At the car service decided to do suspension diagnostics. Pavel offered to take a simpler path and check the alignment / convergence, but at the station they referred to the fact that the specialist was busy. I had to agree to the diagnosis of the suspension. After inspection, the experts issued a verdict: the entire front suspension is to be replaced, the steering rack needs to be repaired, and the rear brake pads need to be replaced. For everything - about 2 thousand rubles.

Pavel demanded to return the keys, suspecting that he was simply being "bred" after seeing the sign "70" on the glass.

After such a diagnosis, Pavel went to a friend of a service station mechanic, who replaced the tie rod end for 20 rubles, plus a small surcharge for camber / convergence.

- The rear brake pads sentenced to the service station went through another 17 thousand, the front suspension and steering rack live since then for 35 thousand km, - said Paul.

Expert opinion:

“It’s hard to get away from it, really. In principle, if there is a suspicion that the amount of work and the amount of repairs are too high, you can go to another service station. The algorithm is quite simple: perform diagnostics at the service station, get a list of works and necessary spare parts to eliminate the declared malfunction and the preliminary cost of the repair. Diagnostics at a normal service station is not so expensive as to agree to the very first offer, especially if the repair cost, in your opinion, is “cosmic,” advises Andrey Danyuk.

Perhaps the second service station will like the proposed option more. In addition, service stations often do not charge money for certain types of control and inspection work - this is their way of attracting and a sign of openness towards the client.

A person who does not know the technical nuances of a car needs to record all his requests and comments in the application. Then the service station with the client has a regulated format of relations, called the "application for repair". According to the application, the service station undertakes to perform a certain amount of work, and the client-customer undertakes to pay for this order. In this case, either side will have limited room for maneuver. Everything will go according to the rules for the provision of personal services to the population. The service station has no right to deviate from them, and the client, too.

If during the repair, defects are found that require additional costs, the workshop must notify the customer. Sometimes a phone call is unreliable. It happens that the client is either in roaming, or does not pick up the phone, but the work is waiting. And it is very difficult to prove later who said what. Then a simple solution is to transfer the dialogue between the client and the service station representative to instant messengers. At least SMS. "Yes I agree". The fact of the response from the client is recorded. In the application, a note is made that the client was contacted on such and such a date, at such and such a time, received an SMS confirmation message.

— This is a normal, civilized approach. When the client agrees to move away from civilized relations, then he must take the risks from the further development of these informal relations. Well, an informal service station will be “profitable” to work with such clients, the expert advises.

Irina from Minsk just wanted to change a light bulb. The service station offered to disassemble half the car

Irina came to the service station for the most banal operation - replacing low beam bulbs. But it turns out that they can try to cheat on these types of work.

- They didn’t deceive me at the service station, but they tried. And it's primitive. I arrived at the station, I ask you to change the low beam bulbs. And it began. They said that it was necessary to dismantle almost half the car, and for this you would pay a lot, a lot of money. But I'm not quite a layman to fall for such a ridiculous divorce. So she said “thank you” and changed herself. Interestingly, for the entire operation to replace the light bulbs, only two screws had to be unscrewed, - said Irina.

Expert opinion:

- Famous history. For example, in Cadillac Escalade To change a light bulb, you need to climb into the fender liner, there is a special technological hatch. It is removed, and access to the headlight is opened. Although under the hood, it feels like there is nowhere to “stick” your hand. In principle, car manufacturers provide in the design of the car the possibility for self replacement light bulbs, it’s just that the solutions are not always obvious, notes Andrey.

The solution is simple. Even for the replacement of a light bulb, the service station draws up an order-outfit. In this case, the repair will be carried out according to the technological map, which clearly states for which car how many standard hours are required to replace the light bulb. It usually does not happen that in one machine it takes 0.3 standard hours, and in the other - 1.5 standard hours. The run-up is a maximum of one and a half to two times, from 0.3 to 0.6 standard hours. Removal-installation of the bumper there is no longer fit.

— Sometimes at the service station, depending on a number of factors (features of the design of the car, the level of qualification of the personnel, the motivation of the service station personnel, etc.), there is a different attitude towards low-cost work. Indeed, from the point of view of earnings, it is not interesting for a mechanic to change a light bulb in 0.2 standard hours, it is much more interesting to do maintenance or some kind of major repair. The fact is that the standards for work are very strict, and if a mechanic performs this type of work episodically (very rarely), then it is difficult for him to invest in this standard - in the end it turns out that he will spend as much time replacing a light bulb as he does oil change, and at the same time earn three to five times less. In principle, you can find software products on the Internet where you can “break through” your car (if it is there) for the laboriousness of replacing certain parts, the expert suggests.

Alexey was offered to change the paso-paso sensor for his Fiat

— My Fiat car has an incomprehensible symptom. Starts with half a mile, rides, and when the engine warms up, the car stalls. Stood, cooled down, starts up again and rides. I contacted several services, they shrugged everywhere and could not find the reason. Went to the experts Italian mark. They charged me about 40 rubles for diagnostics. They poked around the car and said - you have covered the paso-paso sensor. It requires replacement. The sensor costs another 80 rubles. I did not understand what kind of strange sensor this was, and fished out an assembly drawing from the servicemen. They literally poked a finger at this sensor on the diagram, — shared his story Alexey.

Later, Alexey found in the Russian detailing that it was a sensor idle move, which servicemen proudly called "paso-paso". It was clear that the idle speed sensor was completely out of business here. As a result, the hero accidentally got to his grandfather, who was engaged in the repair of Fiat. An elderly master found a malfunction in five minutes - he was clogged fuel filter. While the car is standing, the dirt settles down. When the car starts and drives, it shakes in motion, turbidity rises, clogs the filter.

Expert opinion:

Electrical is one of the most difficult problems to diagnose. Expert Andrei Danyuk recalled his story related to the difficulties of diagnosis.

When he was working at the service station, a Fiat Marea car came to them with diesel engine. The client complained that he refueled the car and after a while it stalled. Arrived for repairs on a tow truck. The receiver has registered the car. The diagnostician dug into the car for several hours, trying to find the cause of errors and system failures. And when once again he tried to start the engine, an experienced master passed by. And he felt that the exhaust smelled of gasoline, which he reported to the diagnostician.

- Disconnected the fuel line, so it is - gasoline. We call the client, ask what he refueled with, did he look at the check from the gas station? Yes, indeed, filled with gasoline. The client didn't expect it. And here is the situation - how to pay for these two hours of work of the diagnostician? After all, he did not have complete information, but they want a result from him. And here it is already the task of the acceptance master to work with such a client to the fullest. Up to the point of calling a diagnostician and making a real interrogation - what, how and when it manifests itself. This simplifies the work of the diagnostician and reduces the time to troubleshoot, says Andrey Danyuk.

How to recognize a good service station and properly hand over a car for repair

A serious service station tries to win over the client, and they often have a good acceptance area - clean, comfortable. It is important. Say what you like, but they are greeted by clothes.

If at the service the client says - "my car stalls", and in response he hears - "leave it, we'll figure it out", then it's worth taking care of it. If you were listened to carefully, asked additional questions, trying to get as much information as possible, then you can trust such a service.

Everyone is wrong. The question is what the service station does to correct the error. If they meet halfway, they try with all their might to correct their defect, it may be worth working with them further. But, again, any problems must be resolved peacefully and in the legal field. As in any business, it is important to always remain human.

It follows from the previous paragraph that all work, even the smallest and most insignificant, must be executed only through an order. After that, the service station operates only in accordance with the rules for providing services to the population.

For agreement additional work or purchase spare parts, use messengers. This will eliminate the distortion of the transmitted information between the client and the service station.

A good service station values ​​its customers and monitors the qualifications of specialists. In the acceptance area, certificates are often posted confirming the qualifications of their employees. For many, it may just be "paper", but such certificates are really deserved.

“In order not to be deceived in a car service, you must either walk on foot or do everything yourself” and 30 more confessions of people who professionally repair cars.

Text: Igor Chersky
Photo: Yuri Koltsov

The phrase about "walking" was uttered by one of our respondents - Dmitry Slyusarev, CEO of the Japauto.ru car dealership network. He was not afraid to mention his name, because he is his own boss, and in general he asked me to convey that everything is fair on his services. The rest of the respondents preferred to remain anonymous. The article turned out to be frightening, but now we know what happens behind the gates of a car service with the most expensive thing in a man's life.

The less you understand about a car, the more expensive it is to repair.

A woman by default is twice as expensive. Therefore, they constantly wonder why it is so expensive. One of them broke off the tip of the dipstick in the washer reservoir, so the guys explained to her that now the tip of the dipstick will get into the engine through the hose, the engine will knock, then the box will close ... We look - she really sits sobbing. I believed. Cries that there is no such money. We then barely convinced her that it was nonsense.

Igor, master

A divorce for the replacement of serviceable parts is especially popular if the service has its own spare parts warehouse

Here they are welded on and on the wrapping on spare parts, and on the replacement, which was not.

Volodya, master

If you left the car and some parts were changed in it, let them show the old ones

After all, there are normal services: you bring the car in for repair, and when you pick it up, you have old ones in the trunk in the box from new pads, old disks in the box from under the disks, hoses in hose bags. It’s immediately obvious that everything has changed for you honestly. But, of course, there are many more stories when you can’t interrogate old parts. "And we threw it out." - “Where did they throw it? Show". - "Well, the container has already been taken away." In fact, either they didn’t change at all, or the part has not yet been completely killed, the master put it in a locker. Then put to someone. It happens when a person has something covered, and new part out of stock. And then the master wizard takes out the desired from the closet. “Well, let me put this one for you for now, and then you will buy a new one, we will replace it.” Double brew. First, on a used part. Secondly, on the double removal and installation of this part.

Dmitry, car mechanic

In general, we had a genius who twisted the mileage on his car

Well, somewhere the craftsmen did it to him, but they did it crookedly. The edging around the speedometer cracked, the computer began to give out some kind of crap. So he showed up with all this to us - to repair under warranty! What the hell is a guarantee if, according to our database, he had 60,000 mileage six months ago, and now for some reason fifteen! He also yelled, bent his fingers ... I don’t feel like talking, but the guys drove a couple of chicken proteins from a syringe under the upholstery. He twisted the mileage for sale? Well, now let him sell with such a stench. And it's almost forever.

It is desirable, if possible, to be present during the repair

This will avoid such moments:
■ the work is not really done, but fits into the work order;
■ not all of the oil is drained, but only half, then a new one is added; the mechanic sells the unused volume of oil to the left;
■ a non-original or non-new spare part is installed.

The fact that you are standing next to me is not a panacea either. You still need to understand the car and what they do with it

I can see right through the client. And you seem to be sure that with you, I will definitely do everything right. Well, yes, bolts, of course, are incorrect to score with a sledgehammer in front of you. But there is, for example, one operation to repair the box, when you can crawl outside and fix everything in five minutes. And you can disassemble half the car and the whole box of screws to do the same operation. Money, you know, is different.

Sergey, car mechanic

Usually masters do not like it when they stand above their soul, commenting or controlling every step.

Here the story is like with any professional: he believes that he knows his business better than the customer. So, if you have already been allowed into the workshop, try not to give the master valuable advice. Naturally, he has a respectful attitude, a small tip, of course, has ... Some will give a hundred, some five. But usually 100-200 rubles is normal.

Boris, car mechanic

Suspension parts can be bred permanently.

All you need is for the client to say that something is knocking there. There, in fact, maybe some kind of cheap rubber has worn out, and they will immediately begin to gasp that the ball, steering, and end are covered ... In short, stretch from the collector to the tread. Did he fall for the ball? Fine. Oh, and your caliper can still knock. And shrus. In general, come for the car tomorrow, we will do everything. Then they change that cheap rubber band for him, and they roll out the bill for half the suspension. But the knock is gone! The client is happy.

An experienced mechanic accurately determines whether the client understands prices or not

If not, he will try to count you to the maximum. Therefore, before taking the car for repair, it is advisable to monitor the market and roughly represent the price level for the required work and the necessary spare parts. This monitoring can be carried out once, when choosing a service. Well, then again sometime once, for complacency.

Dmitry, General Director of a network of car services

The most common scam on the service (especially the official one) is the inclusion of any additional consumables in the order-outfit

Lubricants, liquids for cleaning something. Some little things that either should be given out for free at all, or are not related to the procedure. And, of course, instead of one can of liquid, for example, for cleaning the brakes, they can write you three. Well, how do you check how much he poured into it? Such things are unprovable.

Andrey, former mechanic of a well-known company

Why official service is good - they only have native spare parts

If you bring your own from some other manufacturer, there will be no warranty for repairs. They will write in the order that the spare parts of the client, there is no guarantee. The "gray" services - on the contrary. There you will most likely be given anything, but not native.

Sergey, master

And it also happens when a client arrives and smartly says: “Change my pump. And then it knocks"

Well, they change the pump, belt, antifreeze, all sorts of gaskets there. He starts, but still knocks. And then it turns out that this is not a pump, but a generator. The bearing has worn out. And about the pump, Uncle Vasya advised him in the garage, who was just drinking nearby and suddenly decided to pass for a smart one: “Pump, I’m telling you for sure!” Diagnosis should be done by professionals. And even better - in two different services, so that different professionals make the same diagnosis.

If the locksmith is literate, he can “sew” another keychain to the alarm

Car thieves often have their own service people who simply prepare the car for theft. Therefore, it is better to repair on one proven service, where there is a clear control over which master did what work. Then it can be easily calculated, and he will not take risks. You can read the instruction manual. There is an option to check how many key fobs are attached to your car. If an extra one appears after the service, immediately call the police and go to the specialists by signaling the code to change.

God forbid, repairing various dubious garages with our Caucasian friends

There, of course, it is cheaper, but then you will give three prices to correct them after them. When I uncle came to the classics. It turned out that it was necessary to change all the ball joints, and he only had two with him. But they said that they have, in two hours, they say, come. Well, he went out to eat. So they immediately removed the ball joints from another car, which they had for painting. The old ones put him there, and he - from her. It is also not known what.

Igor, master

Do not be afraid to ask and clarify if some points are not clear.

You are not a pro and do not have to understand the intricacies. In a normal service, they will always explain everything. And then some are afraid to seem like teapots and nod in agreement when they are offered an expensive, complex, but not always necessary procedure. All you have to do is ask and then agree.

Rustam, senior master

I remember that in the 90s people handed over cars for repair

For example, I open the trunk to change a light bulb, and there is a Kalash. I call the client - they say, so and so. And he: “Hinders? And you move it." And that's all. Well, it is clear that we tried to do very well for such a client. So you can leave a fake Kalash in the trunk. They are sold as souvenirs. Then they will fix it to the conscience and will not take too much.

Cyril, master

Sometimes the car can be scratched and even dented in the service.

In a good way, accepting a car for repair should begin with an inventory, especially if you leave it there for an indefinite period. What tires, what wheels, what's in the trunk, glove compartment. It is clear that not everyone does this, but you can demand. And when you receive it, you need to carefully examine everything so that new ones are not added to your damages entered in the inventory. Once, a client's car broke off the handbrake and hit a pole. Wing painted at their own expense. But on another service they could say that it was so.

Volodya, tinsmith

It is clear that a spare part that, according to the regulations, needs to be changed, but which, in principle, still looks like, masters often try to keep

But if the client is nearby, you can’t just put it in your locker? He immediately decides that they changed it in vain, or wants to keep it in reserve. Therefore, an experienced craftsman defiantly throws the part into the trash. It is desirable that there are already smelly rags lying around, poured with oil. Well, you can throw it with such a roar - you just need to know how to throw it. From the garbage, not everyone will take it. And you don't take it right away either. Otherwise, he will forget something or come specially for the detail if the toad strangles. And I have it lying there - on, take it.

Sergey, car mechanic

I would not really trust car services that stand near car markets

How is it in the market? There are so-called "restored" parts. Rods, ball joints, etc. They are sold to you like new ones, just cheaper. And they take it from the same services, after replacement. Others insert rubber bands, wash them, paint them from a spray can - everything is new. It is clear that such a detail will withstand a thousand kilometers, well, two. And then back to repair. And so on ad infinitum.

Volodya, car mechanic

It happens that the client just burned out a light bulb

And they bred him: “Oh, yes, you have wiring, a steering column switch, a foot switch ...” - and they drove in full. And the phrase “By the way, we have just such a one” is also very captivating for the client. I mean, he was very lucky.

It is necessary to choose a car service with special care, since your safety directly depends on the quality of the repair.

The contractor (car service) is obliged to provide you with the necessary reliable information about the services provided and the work performed before the conclusion of the contract (clause 4 of the Rules, approved by Decree of the Government of the Russian Federation of 11.04.2001 N 290).

When it is possible to provide the declared service or perform the declared work, the performer is obliged to conclude an agreement with you (clause 13 of the Rules).

The contract is concluded in writing (order-order, receipt or other document) (clause 15 of the Rules).

Note. An agreement executed in your presence may be formalized by issuing a receipt, token, coupon, cash receipt, etc. ( 17 rules). These are, for example, tire inflation, diagnostic work, some maintenance and repair work, washing, etc.

Drawing up an acceptance certificate

If you leave the car to the contractor for the provision of services or work, he is obliged to draw up an acceptance certificate along with the contract.

The acceptance certificate indicates the completeness of the car and visible external damage and defects, as well as information about the spare parts and materials provided by you, indicating their exact name, description and price (clause 18 of the Rules).

In addition, in the act it is necessary to note the data of the car - make, model, state registration number, year of manufacture, VIN and actual mileage, since when receiving a car from a service, a situation may arise when the odometer readings on the odometer will significantly exceed the readings that were when the car was returned.

The act also indicates the reason for the appeal, that is, the breakdown that must be repaired, and the damage that is present on the car when it is handed over for repair.

The acceptance certificate is signed by the responsible person of the contractor and you. The act is certified by the seal of the performer (if there is a seal). A copy of the act of acceptance and transfer is issued to you (clause 18 of the Rules).

Coordination of the cost of work

You have the right to be present during the diagnostics, and then get its results from the mechanic.

Specify the cost of repairs and the scope of work and ask for a preliminary work order. Any increase in repair costs must be agreed with you.

Thus, the contractor is not entitled, without your consent, to provide additional services and perform work for a fee, as well as condition the provision of some services and the performance of work by the obligatory performance of others.

In this case, you have the right to refuse to pay for services rendered and work performed without your consent, and if they have already been paid, to demand the return of the money paid for them (clause 20 of the Rules).

Use of spare parts and materials

The contractor is obliged to provide the service or perform the work specified in the contract, using its own spare parts and materials, unless otherwise provided by the contract (clause 16 of the Rules).

If the contractor replaces any parts, then the replaced (faulty) components and parts must be returned to you (clause 35 of the Rules).

Steps to take when receiving a car after repair

When receiving a car from a car service, check the quality of the repair by external signs. If you have any claims, they must be indicated in the acceptance certificate, and in its absence, in the work order, which will be presented to you for signing.

Please note that you are only entitled to claim satisfaction, compensation and a fine if you indicated these claims upon receipt of the car.

Claims for internal work you have the right to present within warranty period set by a car service for the work performed.

The contractor is obliged to transfer to you the goods (perform work, provide a service), the quality of which corresponds to the contract (clause 1, article 4 of the Law of 07.02.1992 N 2300-1).

Actions in case of detection of deficiencies in the work performed or the service provided

If you find shortcomings in the work performed or the service provided, then you have the right to demand at your choice (Article 29 of Law N 2300-1):

• free of charge to eliminate the shortcomings of the work performed or the service provided;
• accordingly reduce the price of the work performed or the service provided;
• re-do the job;
• reimburse the costs incurred by you to eliminate the shortcomings of the work performed or the service provided on your own or by third parties;
• fully compensate for losses caused to you due to shortcomings in the work performed or the service provided.

The contractor must eliminate the shortcomings of the work or service within a reasonable time, appointed by you (Article 30 of Law N 2300-1).

For many car repairs - a big problem. Only some car owners undertake the repair themselves, the rest are ready to pay any money to fix the problem. Unscrupulous car services take advantage of this and often a ten-ruble breakdown can be passed off as an expensive repair or fool the client in other ways.

"AiF-Chelyabinsk" has already shared that they easily sell the delay under the guise of shares that pour unfinished drinks into a glass for a new order, and now they have prepared new revelations. This time, auto repair workers shared their secrets. The site's correspondent interviewed current and former service workers. They agreed to comment only on the condition that their real names and surnames be changed.

“The main thing that customers of car services should understand is that, if possible, repairs should be carried out in front of you. You need to carefully observe what they do with your car, - says a former auto mechanic with experience Ivan.- In your presence, it will be more difficult for an employee to cheat, but many masters do not like and even swear when they are standing over them. In addition, you should not leave the car for a long time in any car service. I know a lot of stories when they ask to leave the car for a few days, but not to repair it, but to drive it at night.”

Substitution of parts

First of all, employees of auto repair shops evaluate car owners. The easiest way to swindle an inexperienced client, and better - a woman.

“If the client does not understand anything at all, then it is possible to put a used spare part instead of a new one or even replace parts - remove the good ones and keep them, replacing them with others that are worse. I know that they often put worn out pads, rarely - they even take a good signal from someone else's car and put another one, ”Ivan continues to tell.

Andrey from Chelyabinsk once almost fell victim to such a swindle.

“I came to a car service to change the timing chain on the six,” says the man. - I brought a new chain, the car mechanic threw it into a bucket of oil in front of me to supposedly lubricate it. But I smelled a catch, because I know that a new chain does not need to be lubricated. I put my hand into the bucket, and there, in addition to my chain, there was another one, but already clearly used.

Pseudo-breakage

“There can be many options, for example, the lighting fuse burned out, but we tell the client that the headlight control unit is faulty,” says auto mechanic Sergei.- Replacing a fuse costs 20 rubles, and blocks up to 50 thousand rubles. Favorite scheme: due to one worn rubber band on the silent block, replace the entire suspension up to the racks. Or from the classics - when inspecting the engine, one auto mechanic distracts the client, while the other pours antifreeze into the oil. The oil emulsifies and they pass it off as a burnt cylinder head gasket, and the work of opening the cylinder head is considered expensive. Often, customers are bred to overhaul the engine, although in reality they just change worn out belts and wash the engine with a Karcher so that it is as good as new.

broken parts

Unscrupulous auto mechanics intend to extract as much money from the client's wallet as possible. Because they love the so-called additional services: "Let's change along the way." If the client does not agree, then the car service workers may deliberately spoil the part.

So, a resident of the Chelyabinsk region Vladimir Semyonov car mechanics cut the drive belt, which he did not want to change "along the way".

“Visually the belt was good, so why change it? As soon as I drove away from the service, as it burst from me. Is it a coincidence?" - asks Vladimir.

Butter mix

Oil change scares are perhaps the most common. And, indeed, auto mechanics confirm that they can not add oil, change it, fill it with waste, or even make a mix - mix from what was poured - 0.5 from one car, 0.5 from another. Besides, oil filter may not change at all.

At the car owner Hyundai Santa Fe by Eduard Tumanov another story with oil. A young man has been changing oil in the same car service for five years. Each time he was asked to bring two cans of oil. Many years later, he drove to another place also with two canisters. Imagine his surprise when the master returned one full canister to him with the words: “Why so much?”