Warranty for the new Skoda Octavia A7. Warranty and Support Important Warranty Notes

We are grateful to you for choosing a ŠKODA car, the high quality of which allows us to take on the responsibility for its flawless operation over a long period of operation.

types of guarantee

New car warranty

ŠKODA AUTO a.s. and VOLKSWAGEN Group Rus LLC respectively provide a manufacturer's warranty for each vehicle sold. The manufacturer has established a general Warranty period for ŠKODA vehicles - 2 (two) years without mileage limitation.

For ŠKODA Rapid cars produced in the territory of the Russian Federation, starting from January 1, 2016, the manufacturer provides a quality guarantee for a period of 3 (three) years or until the car reaches 100,000 km (whichever comes first), if At the same time, during the first 2 (two) years of operation, the conditions for providing a quality guarantee do not depend on the mileage. This condition applies only to vehicles sold through the network of ŠKODA Official Dealers in the Russian Federation and intended for use on the Russian market.

The warranty period for elements, parts and components supplied with the vehicle, but not included in its complete set (except for those to which the warranty does not apply according to the list below in this Service Book) expires simultaneously with Warranty period on the car.

Parts and accessories warranty

The warranty period for original ŠKODA parts and accessories is 2 years without mileage limitation and begins on the day the part is handed over (sold). official dealer or the day the dealer installed the part or accessory on the vehicle.

Perforating corrosion guarantee

For the absence of perforating corrosion, for new cars, a 12-year warranty is provided with no mileage limitation.

Warranty for paintwork

The absence of manufacturing defects in the body paintwork is covered by a 3-year unlimited mileage warranty.

important notes

1. The above warranty does not apply to parts subject to natural wear and tear, such as clutch disc pads, brake discs, brake pads, bulbs, wiper blades, tires, filters, etc.

2. All warranty claims will expire upon expiration of warranty period.

3. For faults reported but not rectified during the warranty period, the warranty remains valid until rectified if the delay in repair was due to waiting for the required parts.

4. ŠKODA AUTO is not responsible for an additional warranty provided by an authorized ŠKODA dealer that goes beyond the terms of this warranty.

Warranty exclusions

Warranty claims may be completely or partially rejected in cases where the malfunction for which the claim is made is directly related to one of the following circumstances:

Improper operation or overloading of the vehicle (for example, use in races or rallies, driving training, etc.);

The car has previously undergone an unqualified repair or maintenance, the result of which was the failure of a part, a car assembly, etc .;

Used fuels and lubricants and other Consumables not recommended by ŠKODA AUTO;

The vehicle has been fitted with parts not approved for use by ŠKODA AUTO, or modifications to the vehicle that have not been approved by ŠKODA AUTO have been made (including tuning);

The owner of the car did not declare a defect noticed during the delivery of the car, or a defect discovered later, and did not demand its elimination, which resulted in more serious damage;

Full or partial immersion of the car in water, resulting in corrosion damage;

Failure to comply with the ŠKODA AUTO regulations regarding the operation, maintenance or care of the vehicle, and in particular, failure to comply with the routine maintenance work prescribed in the service book;

Failure of engine parts, exhaust system or engine power system due to the use of fuel that does not meet the ŠKODA AUTO recommendations and / or Russian standards.

Road traffic accident;

The vehicle has been exposed to external influences, mainly from flying stones or from atmospheric, chemical or other influences such as fire, vandalism or natural disaster.

ŠKODA Assistance: guaranteed mobility

ŠKODA AUTO Russia takes care of its customers, we have provided technical assistance and other services for ŠKODA car owners during the entire warranty period of the vehicle.

Technical consultation

8 800 555 01 01 (toll-free within Russia)

8 495 642 80 80 (telephone number for calls from abroad)

You get expert advice for possible self-repair of faults in the car. If necessary, the dispatcher will forward your message to the phone number you specified (relatives, friends, etc.) or call additional assistance (medical, insurance, etc.)

If it is impossible to eliminate the malfunction through technical advice, you will be provided with the help of a mobile group of technical specialists as quickly as possible, which can perform on site:

Battery recharging;

Engine starting;

Replacement of a wheel in the event of a puncture or damage to a tire for a spare (if any), delivery of a wheel to the tire service and back (in the absence of a spare wheel or in case of damage to two or more wheels);

Opening the car when the keys are lost or locked in the car;

Delivery of fuel in the amount of up to 10 liters (except for gas), while the cost of the fuel itself is paid by the client

In case of more serious malfunctions, when your car is immobilized, got into an accident, was mistakenly refueled with fuel that was not intended for this car, or its operation is prohibited by the rules road traffic, it will be transported to the nearest authorized ŠKODA dealer.

If the car is immobilized and repairs cannot be performed on the day of the call, you can be provided with a replacement ŠKODA car for up to 5 days.

If the malfunction cannot be eliminated on the day of contacting an authorized dealer, then ŠKODA AUTO Russia can provide you and your fellow travelers with the opportunity to spend the night in a hotel or get a repaired car to a ŠKODA dealer center.

service area

the Russian Federation

ŠKODA Assistance does not work in the following cases

External influences (theft, chips, etc.);

The client's engagement in motorsport, participation in a sporting event or related test drive or competition of any kind;

The actions of force majeure circumstances (war, revolution, uprisings and riots, robberies, terrorism, criminal acts, strikes, earthquakes or other natural disasters), as well as natural and environmental phenomena (resinous tree sediments, hail, storm, lightning, heavy rainfall), confiscation or coercive actions by the authorities, government bans, piracy, explosions, fires, and nuclear or radioactive exposure;

Increased load on the vehicle or failure to perform regular maintenance at ŠKODA dealerships

We are grateful to you for choosing a car of the brandŠKODA , the high quality of which allows us to commit ourselves to its flawless operation over a long period of operation.

New car warranty
New ŠKODA vehicles purchased in the Russian Federation are provided with a 2-year unlimited mileage warranty from the date the vehicle was sold by an authorized ŠKODA AUTO dealer. The date of sale is recorded by the official dealer in the service book.
From 01.08.2014, a new option is available for ŠKODA Rapid vehicles manufactured in the Russian Federation - a 3-year warranty or until a mileage of 100,000 km is reached (3-year warranty / 100,000 km).
Purchasing this option replaces the standard warranty conditions for the ŠKODA Rapid with a 3-year warranty or until 100,000 km of total mileage is reached from the moment the vehicle is handed over to the first customer, whichever comes first.
This option is part of the vehicle equipment and can only be purchased when ordering a new vehicle for production from an authorized ŠKODA AUTO dealer as an additional option (PR code EB3 - 3 years / 100,000 km warranty).
Claims under the warranty purchased as the above 3 years / 100,000 km option are considered only at authorized dealerships of the ŠKODA brand located in the Russian Federation.
The warranty covers any faults caused by the manufacturer and is provided by any ŠKODA authorized dealer.

Warranty for original parts and accessories
Original parts and accessories purchased from an authorized dealer come with a 2-year warranty with no mileage limitation from the moment the part was purchased or installed in an authorized ŠKODA dealer network. Original parts installed during the warranty (free) repair are covered by the warranty until the end of the basic warranty period for the vehicle.

Perforating corrosion guarantee
on the 1st generation Fabia, Octavia Tour, 1st generation Superb models - provided 10-year punch-through corrosion warranty with no mileage limitation.
On the generation Fabia II, Octavia II and III generation, Superb II and III generations, and
On the Roomster models, Praktik, Yeti and Rapid - distributed 12-year punch-through corrosion warranty with no mileage limitation.

Warranty for paintwork
The body paintwork for the Octavia Tour, Octavia, Fabia, new Fabia, Superb, Roomster models is covered by a 3-year warranty.

Important notes:

The above warranty does not apply to parts subject to natural wear and tear, such as clutch disc pads, brake discs, brake pads, bulbs, wiper blades, tires, filters, etc.
All warranty claims will expire at the end of the warranty period.
For faults reported but not rectified during the warranty period, the warranty remains valid until rectified if the delay in repair was due to waiting for the required parts.
ŠKODA AUTO is not liable for any additional warranty provided by an authorized ŠKODA dealer that goes beyond the terms of this warranty.

Warranty exclusions
Warranty claims may be completely or partially rejected in cases where the malfunction for which the claim is made is directly related to one of the following circumstances:

improper operation or overloading of the vehicle (for example, use in races or rallies, driving training, etc.);
the car has previously undergone unqualified repair or maintenance, the result of which was the failure of a part, vehicle assembly, etc.;
fuels and lubricants and other consumables not recommended by ŠKODA AUTO were used;
the vehicle has been fitted with parts that are not approved for use by ŠKODA AUTO, or modifications have been made to the vehicle that are not approved by the ŠKODA AUTO company (including tuning);
the owner of the car did not declare a defect noticed during the delivery of the car, or a defect discovered later, and did not demand its elimination, which resulted in more serious damage;
full or partial immersion of the car in water, resulting in corrosion damage;
non-observance of the ŠKODA AUTO regulations regarding the operation, maintenance or care of the vehicle, and in particular the failure to comply with the maintenance work prescribed in the service book;
failure of engine parts, exhaust system or engine power system due to the use of fuel that does not comply with the ŠKODA AUTO recommendations and / or RF standards.
road traffic accident;
the vehicle has been exposed to external influences, mainly from flying stones or from atmospheric, chemical or other influences such as fire, vandalism or natural disaster.

types of guarantee

New car warranty

The warranty period for elements, parts and components supplied with the car, but not included in its complete set (except for those that are not covered by the warranty obligations according to the list below in this Service Book) expires simultaneously with the Warranty period for the car.

Parts and accessories warranty

The warranty period for original ŠKODA parts and accessories is 2 years without mileage limitation and begins on the day the part is handed over (sold) by an authorized dealer or on the day the part or accessory is installed on the vehicle by the dealer.

Perforating corrosion guarantee

For the absence of perforating corrosion, for new cars, a 12-year warranty is provided with no mileage limitation.

Warranty for paintwork

The absence of manufacturing defects in the body paintwork is covered by a 3-year unlimited mileage warranty.

important notes

1. The above warranty does not apply to parts subject to natural wear and tear, such as clutch disc pads, brake discs, brake pads, bulbs, wiper blades, tires, filters, etc.

2. All warranty claims will expire at the end of the warranty period.

3. For faults reported but not rectified during the warranty period, the warranty remains valid until rectified if the delay in repair was due to waiting for the required parts.

4. ŠKODA AUTO is not responsible for an additional warranty provided by an authorized ŠKODA dealer that goes beyond the terms of this warranty.

Warranty exclusions

Warranty claims may be completely or partially rejected in cases where the malfunction for which the claim is made is directly related to one of the following circumstances:

Improper operation or overloading of the vehicle (for example, use in races or rallies, driving training, etc.);

The car has previously undergone unqualified repair or maintenance, the result of which was the failure of a part, vehicle assembly, etc .;

Fuels and lubricants and other consumables not recommended by ŠKODA AUTO were used;

The vehicle has been fitted with parts not approved for use by ŠKODA AUTO, or modifications to the vehicle that have not been approved by ŠKODA AUTO have been made (including tuning);

The owner of the car did not declare a defect noticed during the delivery of the car, or a defect discovered later, and did not demand its elimination, which resulted in more serious damage;

Full or partial immersion of the car in water, resulting in corrosion damage;

Failure of engine parts, exhaust system or engine power system due to the use of fuel that does not meet the ŠKODA AUTO recommendations and / or Russian standards.

Road traffic accident;

The vehicle has been exposed to external influences, mainly from flying stones or from atmospheric, chemical or other influences such as fire, vandalism or natural disaster.